Frequenty Asked Questions


A valid driving license, passport/ID and a valid credit card under the main driver’s name is required to get a rental.


Most of the rental companies require a major credit card under the main driver’s name. Debit, prepaid or cash is not accepted by most of the rental companies.


All car rental companies ask for a deposit at the counter. Deposit is a temporary hold and it's released after drop off. Deposit is taken for charges such as traffic violations, toll fees that are identified after you drop off the car.


Additional charges may apply for drivers under the age of 25. Please check Inclusions section to see if under 25 fee is included in the price or not. If under 25 fee is included in the price then you will not be charged at the counter. If under 25 fee is not seen on Inclusions, car rental company may charge you at the counter.


Young drivers(under 25) are only allowed to rent economy and compact size cars.


In general, we send instant confirmations from the rental companies but for some companies and vehicle classes, confirmations may take up to 48 hours. Please contact us if you don’t receive your confirmation within 48 hours.


Modifications may require different procedures if they have a strict cancellation policy. For your modification requests, please contact us within the app.


Cancellations can be made on our iOS and Android apps only. Please tap top left drawer icon on home screen then select Cancel Reservation. You will need your email and reservation number to complete the cancellation.


We try to show the best rates for well-planned travelers preventing the cost of cancellations/no-show for car rental companies. Our rates have special restrictions similar to plane tickets. One of the restrictions is that there are cancellation fees. Please check the cancellation policy of your rental before completing your reservation or cancellation.


When you are making a reservation, you reserve the car class, not the exact car. This is common in car rental industry. Please note that car rental companies do not guarantee exact make and model. As operations are run by car rental companies, we do not have any control over the availability yet we try to show the most relevant car on fleet.


Fuel type is not always guaranteed by the rental companies. You may tell your preference at the pick up time, and the agent would help you to deliver the car with the preferred fuel type regarding the availability.


We show the total prices for your dates. There will not be any extra mandatory fees at the counter, only optional services such as GPS are extra. You will only be asked to leave a security deposit. In certain conditions, one-way fee or the young driver fee may apply. Please check the rental’s inclusions if these fees are included in the rate.


The services like additional driver, GPS and the other equipments are available at the counter. At the pick-up time, you can request them from the representative.